CANDLE CARE & FAQ

All You Wanted to Know And More

Have a question? Want to know a bit more about our products, our company, or our brands? To help you get your answers quickly, we’ve compiled a list of some of the most popular questions we’ve received from customers, accompanied by our thorough answers. Can’t find what you’re looking for? Get in touch with us and we’ll be happy to assist you.

WHAT ARE YOUR CANDLES MADE FROM?

All of our candles are made from a blend of eco friendly soy wax which is derived from soy beans. Soy beans are a renewable product and are more environmentally friendly than paraffin wax which is a by product of the oil industry. Soy wax burns cleaner than paraffin and produces no petro carbons and toxins as it burns. 

The fragrances that I use are all British made and are of the highest quality. All of our candles are fragranced with the maximum 10% fragrance load that the wax will hold. The oils are carefully mixed with the wax to ensure that the candles are fragranced from top to bottom and will release their fragrance even when not lit.  The wicks that I use are all cotton. Other than wax, wicks and fragrance I add nothing else to my candles, making them a high quality, clean burning product.

WHICH PAYMENT METHODS DO YOU ACCEPT?

I accept both credit and debit card payments and also payment through PayPal.

HOW CAN I GET THE BEST FROM MY CANDLE?

There are a few simple steps to follow that will help you get the best out of your candle in terms of scent throw and longevity.

We have all been there when we have brought a lovely candle only for it to start 'tunnelling' after a few burns and not melting right to the edges of the container leaving unmelted wax up the edges. This happens for two reasons, either the manufacturer has used the incorrect sized wick or the consumer has not been burning the candle correctly.  All of our candles are thoroughly tested to make sure they are correctly wicked to prevent this from happening and on purchasing one if you follow this simple step you will have a perfectly burning candle. It is very important that on the very first burn of the candle that you let it burn for 2-3hrs creating a melt pool right across the container. This will ensure that the wax melts in an even layer and does not leave hard unmelted wax at the edges. If you do this from the very first burn of your candle and try to do this on every burn then you will always achieve the biggest melt pool of wax possible which will then release maximum scent throw. Candles can be expensive and therefore people can be reluctant to burn them for too long to try to make them last but in fact you will probably get longer out of your candle if you burn it for longer!!

CANDLE SAFETY

We recommend the following to get the best, most safest burn from your candle:

*Trim the wick to 5mm each time before you light your candle.

*Never burn a candle for longer than 4hrs at a time.

*NEVER leave a burning candle unattended.

*Always leave at least 10cm between burning candles.

*Do not burn the candle all the way down to the base of the container. This can cause the glass to get too hot and cause it to crack or cause the base of the tin to overheat. We recommend leaving 5mm of wax at the bottom of the candle.

*Keep the wax pool free of wick trimmings, matches and debris.

*ALWAYS keep candles away from children and pets.

*Do not burn candles in a draft. 

*Never burn a candle on or near anything that can catch fire, keep away from curtains, bedding, carpets, books, flammable decorations, etc. 

*Make sure you place your candle on a stable, heat resistant surface.

 

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White Cottage Candles
Bell Lane
Woodbridge
Suffolk,
UK

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